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Terms & Conditions

Mazal Top is a SAS owned by Mrs Emilie Perez (SIRET: 50412546900024). The company headquarters is established at: Mazal Top - 119 Avenue de Flandre, 75019 Paris France

Mazal Top is a trading company and is therefor the legal entity. “Dream It Conventions” is a product that belongs to and is sold by Mazal Top society. The activity of Mazal Top is known from the public under that name for the conventions. The actions taken by “Dream It Conventions” are therefor taken by Mazal Top Society.

Intellectual property:

The portal (logos, posts, images, general structure, contents) are the property of Mazal Top and are subject to applicable rights. These elements are subject to applicable copyrights. Any depiction, modification, reproduction, partial or total misrepresentation of our website or its content will be considered an act of forgery and will be sanctioned by the articles L335-2 and following the Code of Intellectual Property.

Buying a pass to any event organized by Dream It Conventions implies that you’ve read and accepted our terms and conditions of sales presented underneath. We highly recommend you to take into account those terms and to read them carefully before buying your pass.

Dream It Conventions and the owner of the location of the convention are not responsible for any loss, theft or damage undergone during the event.

Image rights:

It is possible that you appear on some photos or videos taken by our team if you attend one of our event. By attending an event you allow Dream It Conventions to use your image on photos or videos that could be featured for promotional or commercial means.


  • All our tickets are available on the event tab. You can pay by credit card or via paypal directly on the website or by wire transfer. For any wire transfer please email or go to our Contact page. After the transaction is done, you will receive an email around two weeks maximum with your e-ticket. You need to print this e-ticket and show it to a staff member to get your badge the day of the convention or the day before the convention.

  • If you'd like to upgrade your pass please do not purchase a new ticket. For an upgrade you'll have to send an email to

  • You can pay the tickets in installments. The tickets are already available on the ticketing: installment 1 , installment 2 and so on. You'll need to pay the installment each month directly on the ticketing. The payment will not be made automatically in your payment method. If the pass is not fully paid before the event you won't be able to access the event and there won't be a refund possibility.

  • No pass will be sent out by email as there is no printable version of the final pass.

  • The tickets of the extras are scanned before each activity, it's important to have them at all times with you the day of the event printed version or pdf on your phone both are accepted.

Access to the convention:

  • To access the convention you will need a pass and a bracelet (it will be given to you with your pass & extras by a staff member the day of the convention or the day before the convention). Without your bracelet and your pass our staff and security team are allowed to prevent you from accessing the event.

  • You have to wear your bracelet and have your pass with you throughout the event.

  • To retrieve your pass you will need to show your identity card and your e-ticket. Without an ID card or without your e-ticket the staff won’t be able to give you your pass and extras.

  • If you’re a minor (under 18) you will need to fill in a parental authorization (you can download it here) and bring a copy of the ID of the parent who filled in your authorization. You’ll have to show these documents to a staff member when retrieving your pass. However, attendees who are under 14 years old will have to be accompanied by an adult that also owns a pass. The access will be denied to any minor under 14 not accompanied by someone or if the accompanying person doesn’t have a pass. There won’t be any refund. (If you need any more information please go to our page Parental Consent)

  • Seats are not assigned you'll be able to seat wherever you like on the zone of your pass. VIP and PRM will have numbered seats. For any disability/hidden disability request please email or you can contact us on our Contact Page.


  • Buying a pass is mandatory in order to buy extras. You won’t get access to the convention if you didn’t purchase a pass.

  • Panel : The panel is an activity happening on stage with one actor or a group of actors. We reserve the right to cancel a panel due to an unforseen situation.  

  • Photoshoot: Your photo op with a guest is taken by a professional photographer. 1 ticket = 1 photo = 1 attendee. For any group photos, duos, trios we accept 2 attendees on the same photo with one ticket. Your photoshoot will be given to you during the convention.

  • Autograph: A moment for you to get an autograph of a guest. 1 ticket = 1 autograph. It’s also the only way for you to give a potential gift to the guests.

  • Selfie: The selfie will be done during the photoshoot session with your phone or polaroïd.

  • Meeting Room: 30 minutes with the actor and a small group of attendees (30 attendees max). This includes the time to take the group photo at the end of the meeting.

  • Polaroid Lounge: A memorable moment where you can get Polaroïd photos of you and the guests and also where you can have a chat with them. Please note that the Polaroïd lounge will only be during 30 min and is only available for 20 attendees in order for this moment to be unique. And it won’t be the case if we accept more than 20 people. The photos are provided by us.

  • 1 on 1 : The 1 on 1 is a special moment where you will be alone with the guest and its moderator for 3 min (be aware that some 1 on 1 are 2 min, this will be specified on the ticket). A selfie with the guest is included at the end of the activity. 

  • 3 on 1 : The 3 on 1 it's you and two of your friends (be aware that the whole group needs to have a 3 on 1 ticket in order to do the activity) the guest and the moderator for 5. Please email your group to or go to our Contact Page. If you don't have a group we can add you to a group at random. A selfie with the guest is included at the end of the activity. 

  • Special Activity : For some events we'll be doing special activities, dance class, singing class, karaokes, boardgames. The detail of the activity will be specified on the ticket description. The activity will last 30 min and will be limited to 30 attendees.

  • Party : The party is at the end of the convention. Some guests might be attending the party for a certain amount of time this will be specified on our social media. We usually host themed parties, you'll get more information on the ticket description. 

  • Fast Lane : The Fast Lane ticket grants you priority for some activities, there are also fast lane for guests. More details on the ticket description.

  • Send in autograph : For this ticket you don't need an entry pass for the event. If you're unable to attend an event we're doing send in autograhs, that will be sent after the event. It's possible to get it personnalized but it cannot exceed 6 words, please email or go to our Contact Page. Be aware that the personalization is at the guest's discretion and we cannot guarantee that your request will be on the autograph. We're doing everything we can to ship the autographs as fast as possible. 

  • Videos : For this ticket you don't need an entry pass for the event. The video is a souvenir of 30 seconds minimum that will be sent to you via a wetransfer link after the event. The videos cannot be shared on social media. It's possible to get the video personnalized but it cannot exceed 250 characters, please email or go to our Contact Page. The video cannot be for several people. Be aware that the personalization is at the guest's discretion and we cannot guarantee that the guest will be replying to your message. We're doing everything to get the videos to you as fast as possible.


Dream It Conventions is not responsible if you lose your extra tickets.

Refund policy:

Tickets are non refundable nor transferable.

If the event were to be rescheduled, your tickets will be transfered to the new dates. If you're unable to attend at this date, please contact us on our Contact Page or send us an email at and you'll be able to get a full refund, unless it's a case of Force Majeur (please see "force majeur" paragraph ) . If the event is cancelled, all tickets will be automatically refunded. 
If you’re unable to come to an event, you won’t get a refund.
Guest appearance are subject to availability. Meaning it is possible that a guest has to cancel their appearance due to professional reason or any other circumstances. There won’t be any refund on the pass if a guest cancels. We will do everything we can to replace the guest with a new guest. In that case the extras bought will automatically be replaced by extras of the new guest (including extras guests). If you’re not satisfied with the replacement, the extras of the former guest will be refunded or you will be able to get a credit at the event.
So please do not attend a convention based solely on one guest because a guest cancelling doesn’t give you the right to a refund.

Dream it conventions reserves the right to change the date and location of an event in order to get a maximum of guest attending.

In case of Force majeur :

Dream It Conventions will not be held responsible for not fulfilling one of the obligations of the T&C in case of Force majeur. Force majeur includes any results of the usual and natural consequences of external forces. Situation beyond our control such as war, strike , riot, epidemic, government decisions, hazardous weather, etc. In this case, the customer will still need to fulfill the payment of the service. The customer can however get a voucher of the amount paid. Voucher that can be used on future events.

Gifts :

No gifts can be given to a guest during panels and photoshoots. The only way to give a gift will be during the autograph session.

Virtual conventions:

You don’t need a pass to access the event (unless stated otherwise , for some tvshow you will need a pass). It’s one ticket per person so you will only be allowed to be two if you both own a ticket.

  • It’s strictly forbidden to record any activity. If you’re recording you will be removed from your activity and banned from future events without a possibility of a refund.

  • Tickets are non refundable nor transferable.

  • If you miss your activity or if you have any technical issue, we won’t be held responsible and therefore you won’t be getting a refund.

  • A screenshot will be taken at the end of each meeting (panel excluded) and sent to you by email a few days after the event.

  • Autographs, snapshots and video recordings may take a while but you won’t be entitled to a refund, even if it takes a few months.

  • Autographs are being shipped in a stiff bubble wrapped enveloppe. Dream it Conventions won’t be held responsible if your autograph is bent or in poor condition as it depends on your courier service. There won’t be any compensation nor refund.

  • Guest appearance are subject to availability. If a guest cancels, Dream it Conventions will contact you as soon as possible with several options.

Event Information:

  • You'll be receiving a schedule with detailed information on the event the week of the convention. You'll also be able to find the schedule on the dedicated event page. 

  • The schedule is subject to changes, Dream It will not be held responsible if you're unable to do an extra because you cannot stay until the end of the event. This also includes having to take a train, plane, we highly suggest that you make sure to book a ticket with enough time to leave/do your extras. 

  • A dedicated twitter account for the event will be shared with you before each convention. You'll find real time information regarding the activities on the main screen in the panel room and also on the twitter account. Be aware that the twitter account will be updated as much as possible but it's important to always refer to what's on the screen of the main room in case of any doubts. 

  • We're not offering food nor beverages on site. You'll be able to get out of the event to get lunch and come back. This will be a long day so we highly recommand you to bring snacks and beverages. 

  • We have a partnership with Airfrance and have some discounts on flights during the date of the event, please go to this link for more information. 

  • We have a partnership with an hotel around the location of each event, for more information please go to our Contact Page.

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